Family Referral Service (FRS)

Family Referral Service (FRS) is a key initiative under the Government’s Keep Them Safe Action Plan. These new services are implemented by NSW Health.

FRS assists children and young people who do not meet the statutory threshold for child protection intervention but would benefit from accessing support to address current problems and prevent future escalations. FRS provides information and links vulnerable children, young people and their families to a range of support services in their local areas.

FRS is a home visiting and outreach service with an Aboriginal and Torres Strait Islander focus. Whilst not exclusively catering for Aboriginal and Torres Strait Islander clients, the service aims to engage and link Aboriginal and Torres Strait Islander families with relevant services that best meet their needs in a manner that is culturally appropriate.

FRS connects families with appropriate services that best meet their needs, including:

  • Domestic family violence (DFV) counselling/support
  • Drug/Alcohol Programs
  • Family Support
  • Mental Health Services
  • Parenting Programs
  • Education and Employment
  • Housing
  • Counselling
  • Youth Support Groups
  • Centrelink

Our staff

When you phone or drop into any FRS office, you will speak with a Family Referral Worker who will connect you with the right service and support for issues affecting your family. Our Family Referral Workers are accessible, responsive, professionally trained and take the time to listen and assist you in identifying your needs.

What will it cost?

The service is free. FRS is funded by the NSW Government as part of Keep Them Safe action plan to improve the safety and well-being of children in NSW and operates from 8am to 6pm Monday to Friday.

NENW FRS Referral Form   MNC FRS Referral Form


Breaking the Cycle

Find out more here

Latest News

10 Aug 2017

Inverell Encouraged to Paint the Town Yellow this September

Listen Most people know that yellow symbolises happiness, warmth and positivity.  What many don’t know is that yellow is also the official colour of suicide awareness and prevention. This September, the Inverell Place Team, including various Pathfinders programs and services, is encouraging the businesses and community members of Inverell to “Paint the Town Yellow” leading... View Article

10 Jul 2017

NAIDOC Week Celebrations – Port Macquarie

Listen From inland to the coast, wherever you looked you would’ve found our program staff and kids celebrating NAIDOC Week. On July 6th, our Family Referral Service Mid North Coast team celebrated NAIDOC Week at the Port Macquarie Family Fun Day, featuring dancing, music, language circles and more. Our FRS MNC team attended with badges,... View Article

10 Jul 2017

NAIDOC Week Celebrations – Tamworth and Qurinidi

Listen NAIDOC Week might’ve passed this year, but many of our programs, staff and kids are still reminiscing on how great it was to celebrate Aboriginal and Torres Strait Islander history, culture and achievements throughout the region. Our Family Referral Service (FRS) team in Tamworth also attended the Family Fun Day on Friday at Bicentennial... View Article

20 Jun 2017

Pumpkin Run to Help Feed Those in Need – Sydney

Listen Underprivileged local residents will get the chance to indulge in a warm meal and take home donated pumpkins as the Pathfinders Pumpkin Run comes to town. For the past three years, Pathfinders Pumpkin Run has journeyed to Sydney to deliver tonnes of pumpkins to those in need. Usually these pumpkins are grown at Pathfinders... View Article

27 May 2016

Head of FaCS visits Armidale

Listen Michael Coutts-Trotter is the head of Family & Community Services and took time out to visit Pathfinders in Armidale recently with their Patron, The Hon. James Wood. Mr Coutts-Trotter’s visit was a significant occasion for the Pathfinders team where they were able to showcase their work with vulnerable young people and families.  Mr Coutts-Trotter... View Article

New England North West

p: 1800 597 589


a: 127 Bridge Street, Tamworth NSW 2340


a: 3 Glen Innes Road, Inverell NSW 2360


a: Suite 7, 161 Rusden Street, Armidale NSW 2350


a: Unit 7a/147 Balo Street, Moree NSW 2400

Mid North Coast

p: 1800 758 589


a: 3/37 Forth Street, Kempsey NSW 2440


a: 109 Victoria Street, Taree NSW 2430

Port Macquarie

a: Suite 3, 109 William Street, Port Macquarie NSW 2444

Coffs Harbour

a: Shop 3, 129 West High Street, Coffs Harbour NSW 2456